We use durable upcycled materials in a strong knitted design in all collections. Some collections are machine washable, while others are non-washable. For specific cleaning methods, please refer to the product details page.
Do not wash shoes with other clothes or shoes, especially light-colored items.
Please follow the suggestions above to make the shoes last longer.
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Machine Washable Shoes:
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Remove the insoles and for sneakers remove the laces
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Insert shoes in a wash bag
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Add a gentle detergent (harsh detergents may affect the upper and outsole)
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Wash on “delicate” with cold water (do not use hot water – it will affect the color and shape of your shoes)
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Air dry flat and in the shade (do not machine dry)
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You may replace the insoles or wash in a separate wash bag
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Non-Machine Washable Shoes:
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Use the VIVAIA cleaning kit
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After slightly wetting the upper surface, gently brush it with a soft bristled brush or toothbrush. Be sure to brush lightly or you may damage the shoes’ surface
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You may also only brush any dirt off of your uppers with a soft brush
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Do not soak your shoes in water – it will damage your insole boards beyond repair
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Please stuff your shoes with a newspaper overnight and let them dry naturally, do not place in the shade
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Water Proof Shoes Cleaning:
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Moderate to mild dirt: Use a soft brush to gently wipe the vamp to remove dust.
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Dirt Stains：Apply the mild solution to a soft-bristled brush and brush the dirt stains.
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Wash soles：Use a hard brush to scrub the sole stains with cleaning foam.
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Wash laces：Remove the laces and wash separately.
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Dry the surface of the shoes and air dry, after drying, place them in a shoebox or in a cool place.
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Bags/Insoles Cleaning
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When cleaning bags or insoles, please remember to use the laundry bag that comes with the item.
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If there is a bottom cushion in the bag, please take the bottom cushion out, put it in a laundry bag with the bag, and put it in the washing machine.
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Please choose mild detergent, gentle or normal mode, and wash in cold water.
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Do not use the drying function, just hang it in the shade and air dry after washing.
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If you will not use it for a long time, please wash and dry the bag or insoles, put them in the original linen bag, and store it in a cool, ventilated place.
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Mask Cleaning
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Before your first use, completely hand wash the mask using any soap and immerse it in boiling water for a few seconds. Allow to fully dry before using.
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Do not use washing machines or drying machines for they will damage the mask's filter layers.
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To wear, extend the two straps of the mask and place them behind the ears with the white cotton layer facing inwards and adjust the metal nose bar, fitting on the chin. Adjust the tension of the straps if necessary.
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After 10 hours of continuous usage, gently wash the mask by hand or scrub with a soft brush and clean it by immersing it in boiling water for a few seconds. Hang it up to dry and do not wring water from the mask.
