Shipping
Delivery Process
Processing time typically takes between 1-2 business days. Orders placed on a weekend or holiday
will be processed
within the next 1-2 business days. Please note that all processing times may take longer due to
a high volume of orders.
Order Status
Once your order has been filled, you will receive a Shipping Notification email.
This email will include your tracking number and a link to check order status.
You can also go to your account page to check order status.
Shipping Charges
As part of our commitment to providing a seamless shopping experience to our valued customers, we are pleased to offer free shipping for all orders above $99.
The postal fees for standard shipping, however, differ based on the shipping address of the order.
For shipments going to China (including Hong Kong, Macao, and Taiwan),Malaysia, Thailand, and Vietnam, standard shipping fees are $9.9.For shipments going to other regions, standard shipping costs $12.99.
Please note that we also offer an optional expedited shipping service for orders that are shipping outside ofTR, UAE, KWT, SAU, QAT, BHR, OMN, RUS, ISR, JOR, IS, and MA. This service typically delivers the product(s) within3-5 business days after the shipment's dispatch. The cost for this service is $25.99 and can be selected instead of standard shipping.
Shipping Time
Detailed period as below. Free standard shipping on orders over $99.
North America
Country
Standard Shipping Time
Expedited Shipping Time
The United States
5-12 Days
Canada
5-12 Days
Mexico
6-12 Days
Except for TR, UAE, KWT, SAU, QAT, BHR, OMN, RUS, ISR, JOR, IS, MA, other countries have expedited shipping (Estimated to be delivered on 3-5 business days), and cost $25.99.
Europe
Country
Standard Shipping Time
Expedited Shipping Time
The United Kingdom
4-8 Days
Germany
4-10 Days
Italy
6-12 Days
France
4-10 Days
Belgium
8-15 Days
Poland
6-12 Days
Austria
6-12 Days
Spain
6-15 Days
Sweden
8-15 Days
Czech Republic
8-15 Days
Switzerland
8-15 Days
Portugal
8-15 Days
Luxembourg
8-15 Days
Greece
8-15 Days
Republic of Lithuania
8-15 Days
Estonia
8-15 Days
Hungary
8-15 Days
Norway
8-15 Days
Netherlands
6-12 Days
Bulgaria
8-15 Days
Romania
8-15 Days
Finland
8-15 Days
Croatia
8-15 Days
Denmark
8-15 Days
Latvia
8-15 Days
Malta
8-15 Days
Slovakia
8-15 Days
Slovenia
8-15 Days
Ireland
8-15 Days
Except for TR, UAE, KWT, SAU, QAT, BHR, OMN, RUS, ISR, JOR, IS, MA, other countries have expedited shipping (Estimated to be delivered on 3-5 business days), and cost $25.99.
Asia
Country
Standard Shipping Time
Expedited Shipping Time
Japan
4-7 Days
South Korea
3-7 Days
Singapore
3-7 Days
Thailand
2-3 Days
Philippines
6-13 Days
Malaysia
2-3 Days
Vietnam
2-3 Days
Turkey
10-15 Days
Kazakhstan
10-15 Days
United Arab Emirates
5-10 Days
Kuwait
7-15 Days
Saudi Arabia
5-10 Days
Qatar
7-15 Days
Bahrain
8-15 Days
Oman
8-15 Days
Russian Federation
/
Israel
8-12 Days
Indonesia
10-15 Days
Hongkong, China
2-3 Days
China
2-3 Days
Taiwan, China
2-3 Days
Jordan
8-15 Days
Macao,China
2-3 Days
Except for TR, UAE, KWT, SAU, QAT, BHR, OMN, RUS, ISR, JOR, IS, MA, other countries have expedited shipping (Estimated to be delivered on 3-5 business days), and cost $25.99.
Oceania
Country
Standard Shipping Time
Expedited Shipping Time
Australia
4-9 Days
New Zealand
7-12 Days
Except for TR, UAE, KWT, SAU, QAT, BHR, OMN, RUS, ISR, JOR, IS, MA, other countries have expedited shipping (Estimated to be delivered on 3-5 business days), and cost $25.99.
Africa
Country
Standard Shipping Time
Expedited Shipping Time
South Africa
6-10 Days
Except for TR, UAE, KWT, SAU, QAT, BHR, OMN, RUS, ISR, JOR, IS, MA, other countries have expedited shipping (Estimated to be delivered on 3-5 business days), and cost $25.99.
Attention:
- For items that are currently in stock, please keep in mind that it may take an additional 1-3 days for warehouse processing before estimating the total delivery time
- If you are interested in pre-order items, please check the estimated date provided on the product's description page. Also, we kindly advise against choosing express shipping for pre-order items
Customs Duties
- Please note that shipments will be delivered without duty and tax paid.
- As per local custom policy, all import (customs) duties and/or taxes must be settled by customers.
- Please note that taxes are more likely to apply to an order that has been shipped via Express shipping.
Restrictions
Our carriers cannot guarantee safe delivery to certain addresses, so please provide your address and specific details such as street/building numbers, accurate name, phone number, email, etc.
Shipping address limitations
- Please use caution when providing PO.BOX/APO/FPO/DPO addresses for all countries/regions, as delivery to these addresses may result in lost packages and unexpected delays in shipping.
- For specific countries or regions such as Hawaii, Alaska, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, and European islands and territories, delivery times may be extended. If you want to receive your package faster, please contact customer service to inquire about expedited shipping options, which may require you to pay some additional shipping costs.
Attention
- Please note that Express shipping does not support delivery to PO.BOX/APO/FPO/DPO addresses. Shipping time may be slower for remote islands, and additional fees may apply for remote delivery addresses.
- Depending on local postal delivery conditions, you may need to collect your package from your local post office. Thank you for your patience and understanding.
Failed Delivery Situation
- We are not responsible for failed delivery due to customer negligence, including but not limited to incorrect delivery information provided, such as order address/contact number/recipient name. In this case, we cannot refund your order.
- If you find that your order information is incorrect, please contact us at support@vivaia.com as soon as possible before shipment and provide your order number and correct information.
Additional Information
- Due to unforeseen delays or slight delays in providing tracking details in the transportation process of some carriers, we appreciate your patience and understanding. Ensuring your order is delivered as soon as possible is our top priority.
- Shipping time does not include order processing time. Please check your Order Details page for more information on your order.
- During peak shopping seasons, unexpected delays may occur during shipping. Thank you for your understanding.
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